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Gregory, Harriman & Associates LLP Blog

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Starting spring 2025, the Canada Revenue Agency (CRA) will transition to online mail as the default method of delivering most business correspondence. This means you’ll start receiving most of your business notices and other correspondence through CRA’s secure online portal in your Business account, instead of in the mail.

This change applies to all the following businesses:

  • All new business numbers and CRA program account registrations

  • All existing businesses registered for My Business Account and

  • All businesses who have given access to a representative to access these services on their behalf via Represent a Client

This will apply unless a specific request is made by the taxpayer to receive correspondence by mail.

 More information on the CRA switch to online mail for businesses can be found at the link below.

https://www.canada.ca/en/revenue-agency/services/e-services/digital-services-businesses/business-account/about-business-account/online-mail-for-business.html

In order to ensure that your business is ready for this switch to online mail, we recommend that affected business owners take the following steps:

  1. Ensure that you are registered for My Business Account access with the CRA so that you can log in to your online mail portal. If you are not already registered for My Business Account access you can go to Register for a CRA account for more information on how to apply. Please let us know if you require assistance in setting up your My Business account access and further instructions can be provided.

  2. Make sure that the email address associated with your CRA My Business Account is up to date. Email notifications from the CRA let you know when important changes are made to your account and when you have mail to view in your Business account. You sign up to receive email notifications when an email address is added in your account.  Without an updated email address, you may miss important notifications about the receipt of correspondence and confirmation of changes made to your account (NOTE – For GH&A clients, please do not use a GH&A email address on your CRA account, as we do not monitor our emails for CRA mail notifications).

  1. If you would like to receive your business correspondence by paper mail, you’ll need to make a request to activate paper mail.

You must keep your mailing address up-to-date to ensure you receive all correspondence. Any undeliverable mail will result in a change back to online mail. To keep receiving paper mail you’ll need to make a request to activate paper mail every two years.

 Starting May 2025, paper mail can be requested in one of two ways:

  • Fill out and mail form RC681 – Request to Activate Paper Mail for Business to the CRA

  • In the Business account of your CRA account

 If you have questions about how your business might be impacted by the switch to online mail from CRA, contact Gregory, Harriman & Associates LLP by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone at 1-403-934-3176.

 
Disclaimer
The information in this publication is current as of March 13, 2025.
This publication has been carefully prepared, but it has been written in general terms and should be seen as broad guidance only. The publication cannot be relied upon to cover specific situations, and you should not act, or refrain from acting, upon the information contained therein without obtaining specific professional advice. Please contact Gregory, Harriman & Associates LLP to discuss these matters in the context of your particular circumstances. Gregory, Harriman & Associates LLP, its partners, employees, and agents do not accept or assume any liability or duty of care for any loss arising from any action taken or not taken by anyone in reliance on the information in this publication or for any decision based on it.